Returns Policy
// OPERATOR GUARANTEE
RETURNS POLICY
30 days from delivery. No questions. No hoops. If it's not right — full refund. Wrong size — free exchange. We make it work.
// THE GUARANTEE
✓30-day return window — from the date of delivery, not the date of order.
✓Free size exchanges — wrong size? We send the correct size at no additional cost.
✓Full refund — if the product isn't right, we refund the full purchase price.
✓No questions — we don't ask why. We just sort it.
// HOW TO RETURN OR EXCHANGE
01
CONTACT US
Email support@exo-c.store with your order number and whether you want a refund or exchange. We respond within 24 hours.
02
SHIP IT BACK
We'll send you the return address. Ship the item back in its original condition. We recommend using a tracked service — we are not responsible for lost return shipments.
03
REFUND OR EXCHANGE
Once we receive the item, your refund is processed within 5 business days to the original payment method. Exchanges are dispatched within 48 hours of receiving the return.
// CONDITIONS
Items must be returned in their original condition — unworn, unwashed, with all tags attached. Items that show signs of wear, damage, or modification are not eligible for return or exchange.
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with the order. In those cases, we cover the return shipping in full.
// QUESTIONS
Contact us at support@exo-c.store — we respond within 24 hours, 7 days a week.